At Bath & Body Works, store leaders are the front line leadership team: they’re retail and customer-savvy, dedicated brand ambassadors and thrive on the connections we make with customers. As a Supervisor, you will enjoy the opportunity to work in partnership with the Store manager to develop outstanding associates, deliver exceptional and consistent customer experiences, and positively impact growth across Bath & Body Works.
Responsibilities
- Responsible for leadership tasks as delegated by the store manager
- Provide individual and team performance feedback and recommendations to managers
- Train, coach, reward and motivate associates to improve selling and the customer experience
- Reinforce selling expectations, performance, results and accountability with all associates
- Lead and model selling and customer experience standards
- Set the direction and goals for the day/shift when associates arrive for work
- Build a highly satisfied and loyal customer base through engagement, conversion and capturing customer phone and e-mail information
- Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpretation/dissemination company directive
- Act as the manager on duty when scheduled to support customer service, work with vendors, or address maintenance issues
- Partner with the members of the sales leadership team to support action plans that optimize results and ensure effective execution of operational activities
- Maintain policies and procedures
Qualifications
- Proven experience delivering sales results
- Ability to effectively communicate and foster a customer focused selling culture
- Ability to provide effective, in the moment coaching to associates
- Available for varied weekly shifts including weekend, closing and peak period
- Prior experience in a supervisory role, preferably in a retail setting