Join a team of amazing people at Bailey Nelson!
As a Bailey Nelson Eyewear Stylist, you’ll play a crucial role with the store teams to deliver the best possible experience to your customers every day. You’ll have the opportunity to hit some exciting goals along the way and build a career with a growing brand that is evolving the eyecare industry. You’ll be the beacon of exceptional customer experience by demonstrating and embodying core values in all your daily interactions.
Duties & Responsibilities: Customer Journey/ Experience
- Provide excellent retail customer service with a focus on in-store experience and issue resolution, prioritizing customers.
- Assist customers in finding suitable frames and address their vision needs.
- Develop and apply optical skills, continuously enhancing knowledge.
- Work closely with optometrists to understand and fulfil optical requirements.
- Educate customers on product quality, features, and benefits supporting their vision needs.
- Ensure positive and memorable customer experiences throughout the journey.
- Verify insurance coverage and process claims for eligible eyewear purchases.
- Communicate with insurance providers to resolve any issues related to coverage.
- Maintain accurate and up-to-date customer records, including prescription information and purchase history.